- Digital Marketing

Live chat option for your website

Live chat is a best platform to increase your business sales (more conversion rate) also you can resolve your visitor’s queries quick and faster way without delay.

By implementing chat feature into website we can convert website visitors to as customers in real time by clearing visitor’s queries in quick and fastest way.

Lakh of websites around the globe using chat plugin to their websites for providing good services to their customers (ex : For quick reply to their customers questions , live online support and difficulties in identifying services or products to visitors ) .

Benefits of including live chat option in website

  • Real time interaction with visitors (customers)
  • Less cost for support / sales
  • Convenient for website visitors
  • Less expensive
  • More conversion rate
  • Live chat is good option compare to call centre
  • Available in chat builds trust
  • Expand your service availability with chat feature
  • Resolve problems faster
  • Track Report and Analysis of chat and message
  • If you’re in offline mode collect queries in message box.
  • Easy setup and simple to use
  • Real time monitoring of visitors
  • Use for sales and support chat.
  • Target chat option wherever you want in website
  • Target customers 24*7 and around globe.
  • Multi user access and multiple agents can chat at a time.
  • One plugin for multiple website
  • If your offline for chat collect visitors name, email etc. through form.

Disadvantages of live chat

  • All visitors don’t know how to use live chat
  • Chat agents must respond quick and faster to visitors queries
  • Depends on business also
  • If your online you should respond quickly
  • Chat agent should trusted one (information should not disclose with unknown persons)
  • Little chance of slow down your website(because of script plugins)
  • Chat agent should completely aware about your business

How to choose best live chat plugin

  • It supports for mobile and desktop both.
  • Customize options of (background, colour etc.) according your website
  • Multi agents option
  • File transfer feature (if you’re looking paid chat plugin)
  • Video and voice call feature (if you’re looking paid chat plugin)
  • Live Screen view of visitors ((if you’re looking paid chat plugin)
  • Support for multiple website

By placing small html and js code to your website, start chat feature in your website without any cost.

If you’re searching for live chat option to your website, here I have listed top six live chat plugins for your website

  1. MyLiveChat
  2. Tawk
  3. Purechat
  4. Zopim
  5. Jivochat
  6. Option Chat
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About the author

Akash Tonasalli is a Digital Marketing Specialist , Consultant, Trainer and Web Developer from Bengaluru, Karnataka.

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